Credits & Refunds
Effective 25 October 2026. One-time credits, no subscription, and a simple refund rule.
The short version
Christmas Photo AI sells one-time credit packs. There is no subscription and nothing renews automatically.
Unused credits can be refunded within 14 days of purchase. Used credits are non-refundable. If a generation fails, the credit is returned automatically.
Credit packs and prices
Starter: 3 credits for USD 4.99. Popular: 10 credits for USD 9.99. Family: 25 credits for USD 19.99. One standard portrait generation costs one credit.
Credits do not expire and stay in your account until you use them. They cannot be transferred or exchanged for cash.
New accounts receive one free credit. The free credit follows the same rules as a purchased credit.
Unused credits
You may request a full refund within 14 days of purchase if none of the credits in that pack have been used.
If you bought several packs and used some credits, we refund only the packs that are entirely unused.
Refunds are issued to the original payment method through Waffo. Once a refund is approved, the unused credits are removed from your account.
Used credits
Credits that produced a delivered result are non-refundable. This includes results you did not like, results that differ from what you expected, and results you chose not to download.
This rule exists because the generation cost is incurred when the portrait is produced, not when it is downloaded.
Failed generations
If we cannot produce a result, the reserved credit is returned automatically. You are not charged for a failed run.
If a failed run is not refunded automatically, email us within 30 days with the job or result URL and we will restore the credit after checking the job record.
How to request a refund
Email support@christmasphotoai.com with the subject "Refund request". Include the email address on your account, the Waffo receipt or order ID, the purchase date, and the pack name.
We aim to reply within 5 business days. Approved refunds are processed through Waffo and usually appear on your statement within 5 to 10 business days, depending on your bank.
If you opened a payment dispute or chargeback with your bank, please contact us first so we can resolve it directly.
Your statutory rights
Nothing in this policy limits any mandatory consumer right you have in your country, including any right to withdraw from a digital purchase where local law provides one.
Contact
Refund questions: support@christmasphotoai.com.